TERMS OF SALE
Net 30 Days for customers with approved credit. We also accept Visa, Mastercard, American Express, and Discover. See below for additional credit information.
Volunteer emergency, fire, and rescue organizations, and government agencies (Federal, State, County, Municipal) qualify for Net 30 Days credit account privileges (initial credit amount limitations may apply). All other organizations may apply for open account credit by completing a credit application. Call us at 1-800-526-1196, or, e-mail us at firstname.lastname@example.org, to obtain a credit application. To expedite an initial order, we suggest that payment be made by a credit card, or prepaid by check. Orders for individuals must be paid by credit card or prepaid by check. We do not ship on a C.O.D. basis.
Most orders are shipped FOB Kearny, NJ. Some items are shipped direct from the manufacturer, FOB Shipping Point. Retail catalog or online orders over $150.00 are shipped Freight-Free, for regular ground shipping. On orders under $150.00, a shipping and handling charge of $10.00 is added to the invoice. We can provide expedited shipping on all orders at additional charge.
Special-order items, or selected bulky items, are shipped freight prepaid and added to the invoice. We will advise you at the time of order if such charges will apply.
All applicable taxes will be charged unless a tax-exemption certificate is provided by the customer at the time of order.
All orders are billed at pricing in effect at the time of order. All prices are subject to change without notice. For price confirmation, please call at 1-800-526-1196, or e-mail at email@example.com
V.E. RALPH & SON, INC. is not the manufacturer of the products we distribute, and cannot offer any warranties beyond those provided by the manufacturer. Specific warranty information can be specified upon request. We offer no other warranty, expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness of purpose.
PRODUCTS REQUIRING WARRANTY REPAIR
Please call for further information. We will gladly assist in obtaining warranty repair of the products we sell.
CLAIMS / RETURNED GOODS POLICY
Please do not ship returned goods to us without prior authorization, and the issuance of a Returned Goods Authorization (RGA) number. Prior authorization must be obtained by contacting us by phone or e-mail. All claims for damaged, short, or incorrect shipments must be made within ten (10) days of receipt of goods, or no adjustment will be allowed. We will gladly arrange for the return of merchandise shipped due to our error, at no cost to the customer.
Goods shipped due to customer error must be reported to us within 10 days, or a 15% restocking charge will apply. All freight charges for the return of such goods are to be paid by the customer. Special order merchandise is not returnable. Disposable goods are not eligible for return after 30 days.